NLIS support

NLIS Support

Contact ISC Customer Service

9am-5pm (Sydney time), Monday-Friday.

Ph: 1800 683 111


Before you call us, note your User ID and the Upload ID for any transactions you want to discuss. You may also need the livestock device numbers mentioned in any NLIS email messages you have received about the transaction.

Trouble Accessing the NLIS database?

The NLIS website is not fully compatible with some older internet browsers, so you should always ensure that you are using the latest version of your internet browser when you visit

To check if your current internet browser is up to date, visit For assistance with upgrading your browser, contact your local IT provider.

The NLIS database will be unavailable between 6.00pm and 8.00pm (Sydney time) every second Thursday, for routine maintenance. View the NLIS maintenence dates.

Warning Emails

These messages are generated automatically by the NLIS Database when a discrepancy arises in an animal's movement history.

The fact that you have received this email message indicates that your PIC is featured somewhere in the animal's life history.

Below is an example of the type of situation that will generate a 'Warning' email:


You are not required to do anything in response to this email, however, the email contains valuable information to assist you in investigating the message, such as the PICs involved.

These PICs can be investigated on the NLIS PIC register to determine the entities involved. For instructions on how to do this refer to the Tech Tip – ‘Search the PIC Register’.

Reconciling the devices that are physically on your property against the devices registered to your NLIS Database account may be of assistance. Access information on how to complete a PIC reconciliation.

For more information on any 'Warning' emails you have received, please contact ISC Customer Service on 1800 683 111, or via between 9am and 5pm (Sydney time), Monday to Friday.

Please have the email you received handy when you call.

Tools & Resources

NLIS Database User Guides

NLIS Tech Tips


You can recover your NLIS user ID and password here

Once submitted, your account request will need to be approved. This process can take up to seven days.

After your request is approved, you will receive your NLIS user ID and password via email.

If your upload has failed or was rejected, please refer to the related Help Tools on the NLIS database for the transaction.

If you still encounter issues please contact the ISC Helpdesk on 1800 683 111, between 9am and 5pm (Sydney time) Monday to Friday, please have the relevant NLIS user ID handy when you call.

Alternatively, the ISC Helpdesk can be emailed at

Please contact the ISC Helpdesk at Please supply your NLIS user ID and the PIC/s you would like added or removed from your account.

If you have livestock on agistment, you can request to link the agistment PIC to your existing NLIS account. A third-party authorisation form will need to be completed and returned to ISC. To access this form, call the ISC Helpdesk on 1800 683 111 or email