Contact the ISC Helpdesk
9am-5pm (Sydney time), Monday-Friday.
Ph: 1800 683 111
Before you call the Helpdesk, note your User ID and the Upload ID for any transactions you want to discuss. You may also need the livestock device numbers mentioned in any NLIS email messages you have received about the transaction.
Trouble Accessing the NLIS database?
The NLIS website is not fully compatible with some older internet browsers, so you should always ensure that you are using the latest version of your internet browser when you visit nlis.com.au
To check if your current internet browser is up to date, visit www.whatismybrowser.com. For assistance with upgrading your browser, contact your local IT provider.
The NLIS database will be unavailable between 6.00pm and 8.00pm (Sydney time) every second Thursday, for routine maintenance. 2020 maintenance dates.
These messages are generated automatically by the NLIS Database when a discrepancy arises in an animal's movement history.
The fact that you have received this email message indicates that your PIC is featured somewhere in the animal's life history.
Below is an example of the type of situation that will generate a 'Warning' email:
You are not required to do anything in response to this email, however, the email contains valuable information to assist you in investigating the message, such as the PICs involved.
These PICs can be investigated on the NLIS PIC register to determine the entities involved. For instructions on how to do this refer to the Tech Tip – ‘Search the PIC Register’.
Reconciling the devices that are physically on your property against the devices registered to your NLIS Database account may be of assistance. Access information on how to complete a PIC reconciliation.
For more information on any 'Warning' emails you have received, please contact the ISC Helpdesk on 1800 654 743, or via firstname.lastname@example.org between 9am and 5pm (Sydney time), Monday to Friday.
Please have the email you received handy when you call.