Please note: Only Primary Users can add additional users to an LPA account or close and account. We recommend that PIC owners be a Primary Users and all others be given Associate User access.
All users need to have a myMLA account to be added to an LPA account. If they do not have a myMLA account, they will receive an email with information to create an myMLA account when added by a Primary User. Invitations to create an account expire after seven days and can be re-sent or deleted by Primary Users.
There are two ways to add new users to an LPA account, either during registration of a new LPA account or at any time from within your LPA account settings.
To add a user for existing accounts:
- Login to your LPA account.
- Navigate to Account and select Manage Account Access.
- Click on + Add Linked Account.
- Enter the email address, user type (primary or associate user) and the user’s role in the business and click Save and Continue.
- An invitation will be sent to the user providing access to this LPA account or prompting them to set up a myMLA account first.
Access can be edited or revoked at any time by Primary Users, and pending invitations can be re-sent or deleted.
All access changes, including invitations, role assignments, and removals, are logged and visible to ISC Customer Service, who are available to assist with troubleshooting and compliance.