Helpdesk 24/7 access

Helpdesk 24/7 access now available with new self-service feature

02 February 2021

The Integrity Systems Company (ISC) Helpdesk is now available 24 hours a day, seven days a week for producers seeking fast, easy access to a range of commonly requested services. 

Recent updates to the ISC Helpdesk system have meant that producers can now choose to self-serve for certain ISC services, rather than speaking with a customer service officer.

Self-service is now available for producers who need to:

  • order National Vendor Declaration (NVD) books for cattle, sheep and goats  
  • reset passwords for Livestock Production Assurance (LPA) and National Livestock Identification System (NLIS) accounts 
  • recover their LPA user ID 
  • learn how to complete the electronic National Vendor Declaration (eNVD).

Producers who want to use the self-service function must ensure the phone number they use to access the Helpdesk is the mobile or landline phone number listed in their LPA  account.

While the self-service function is available for the above services at any time,  producers also have the option to speak with a customer service officer during normal business hours (9am to 5pm AEDT). The ISC Helpdesk will also continue to transfer calls to relevant state departments of agriculture when required.

The Helpdesk is available on 1800 683 111.